The logic
Your favourite restaurant or a new one?
The same dilemma every day: order your favourite dish or try a new one, go to the trusted restaurant or a new one, hire someone you know or keep looking. Every choice both brings pleasure and gives knowledge for the future.
The key is how much of the game is left. For 100 pulls the best exploration is 16 + 16; for 1,000 it is already 99 + 99. Someone who has just moved to a new city should try new places; someone leaving next week is better off at a trusted one. The problem of choosing the best candidate has a similar logic: the 37% rule also says explore first, then choose.
And one more thing: the greedy strategy, which always goes with the current leader, gets stuck most often. "I didn't like it there once, never again" is exactly that strategy.
Practice
Bandit vs A/B test: earn or learn
The same two variants at 60% and 50%, 1,000 visitors. An A/B test splits them evenly: 550 conversions, and the difference between the variants is known to within ±6.1 points (95%). A bandit with Thompson sampling gets about 588 conversions on average, 38 more. But the worse variant is seen by few people: under 90 in half the runs, and 23 or fewer in one run in ten. So in a typical run the difference is known only to within about ±11 points: the bandit knows who is better, but not well by how much.
Questions to ask a service selling "AI optimisation": will it show the difference between the variants with an error margin? What happens if conversion shifts by weekday or through novelty? Is there a minimum share of traffic for each variant? More on bandits in tests is on the peeking at an A/B test page, and on noise in tests on "Two identical pages".