Generalising
One formula for the whole scale
The mean is 10 everywhere. What changes is the Lomax tail parameter α, with λ = 10(α − 1) chosen to keep the mean fixed. Then m(t) = 10 + t/(α − 1): every day already waited adds 1/(α − 1) of a day to the forecast.
As α grows the tail shortens, and in the limit α → ∞ you get the random bus: a flat line at 10. As α approaches 2, every day waited adds almost a whole day, as in the Lindy effect. At α ≤ 2 the variance becomes infinite: the simulation jumps from run to run, because a few rare, very long waits decide everything. At α ≤ 1 even the mean becomes infinite.
And if some companies never reply, the effect is stronger still. Say one company in five stays silent for good. Then after 10 days of silence the share of these among the unanswered rises from 20% to 46%, and after 20 days to 67%. Silence more and more often means "never".